Refunds + Returns
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Customer satisfaction is our number one priority. If, for any reason you are dissatisfied, we will gladly issue a refund, exchange, or JAXXON store credit for items returned within 30 days of delivery. All returns and exchanges must go through our Returns Portal to be accepted. All returns must be accompanied by their original packaging and unaltered, unworn, and in resalable condition to qualify for a refund. Items received after 14 days will not be accepted for return or exchange.

For solid gold, you can also return or exchange within 30 days of delivery. If you’re looking for a new length, size, or style, we’ll help you find exactly what you’re looking for. Contact our dedicated team to assist you at contact@jaxxon.com.

Please Note: There are NO returns or exchanges on engraved products due to the fact that each piece is made to order. Once any of our engraved products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to JAXXON. *Note: Customers outside of the United States & located on military bases are responsible for their own return costs but will be reimbursed in JAXXON store credit. (Returns may be subject to a $10 handling fee.) We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, reseller activity, or fraud).

Cuban Link Chain - 7mm

Cuban + Franco Chain Stack

Rope Chain - 1.5mm

Cuban + Franco Chain Stack

Flat Figaro Chain - 4mm

Cuban + Rope Chain Stack

Hidden Hills Beaded Bracelet - Black

Cuban + Rope Bracelet Stack

Rope Chain - 1.5mm

Cuban Chain Stack

Curb Chain - 3mm

Cuban Set - 5mm

Curb Chain - 3mm

Cuban Set - 8mm

Wilshire Cuff Bracelet - Gold

Cuban + Rope Bracelet Stack

Onyx Beverly Pendant

Cuban Chain Stack

Heritage Charm Chain

Midnight Bracelet Stack

Avenue Cuff Bracelet - Gold

Cuban + Rope Chain Stack

Wilshire Cuff Bracelet - Silver

Cuban Chain Stack

Cuban Link Pearl Necklace - 8mm

Cuban Set - 5mm

Paperclip Chain - 3mm

Cuban + Franco Bracelet Stack

Onyx Beverly Pendant

Cuban Set - 8mm

Studded Huggie Earrings - Gold

Tennis Chain Stack - Black

Green Emerald Cut Inset Hoop Earrings

Cuban Chain Stack

Tree of Life Pendant

Cuban + Franco Bracelet Stack

Avenue Cuff Bracelet - Silver

Cuban Link Bracelet Stack

Hidden Hills Beaded Bracelet - Silver

Tennis Chain Stack - Silver

Paperclip Chain - 3mm

Tennis Chain Stack - Gold

Classic Pearl Necklace - 4mm

Iced Chain Stack- Gold

Flat Figaro Chain - 4mm

Gold Bracelet Stack

Cuban Link Pearl Necklace - 8mm

Iced Out Cuban Set - 5mm

Avenue Cuff Bracelet - Black

Iced Out Cuban Set - 10mm