JAXXON is a leader in men's jewelry with over 75,000 5-star reviews and more than 1 million customers. We are sold in over 100 countries and offer easy returns and exchanges so there's no risk in checking us out.

Customer satisfaction is our number one priority. If, for any reason, you are dissatisfied, we will gladly issue a refund, exchange, or JAXXON store credit for items returned within 30 days of delivery. All returns and exchanges must go through our Returns Portal to be accepted. All returns must be accompanied by its original packaging and unaltered, unworn, and in resalable condition to qualify for a refund. Items received after 30 days will not be accepted for return or exchange. All returns are subject to a handling fee.

For solid gold, you can also return or exchange within 30 days of delivery. If you’re looking for a new length, size, or style, we’ll help you find exactly what you’re looking for. Contact our dedicated team to assist you.

Please Note: There are NO returns or exchanges on engraved products due to the fact that each piece is made to order. Once any of our engraved products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to JAXXON. *Note: Customers outside of the United States & located on military bases are responsible for their own return costs but will be reimbursed in JAXXON store credit. (Returns may be subject to a handling fee). We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, reseller activity, or fraud).

We will notify you by the contact method on file with all relevant shipping updates and tracking information once your order has been processed. This typically takes 1-3 days, not including weekends or holidays. Engraving orders require an additional 1-3 days. You can also track your order through our live chat bubble.

JAXXON offers a premium selection of solid gold chains and bracelets. Our solid gold products are crafted in Italy, using solid 14k gold, a durable and superior choice for everyday wear. We offer both yellow gold and white gold for luxurious pieces that will last a lifetime. Shop our Solid Gold Jewelry Collection here.

Shopping for someone else but not sure what to give them? Give them the gift of choice with a JAXXON gift card. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Please note gift cards are non-refundable.