Refunds + Returns
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Customer satisfaction is our number one priority. If, for any reason, you are dissatisfied, we will gladly issue a refund, exchange, or JAXXON store credit for items returned within 30 days of delivery. All returns and exchanges must go through our Returns Portal to be accepted. All returns must be accompanied by their original packaging and unaltered, unworn, and in resalable condition to qualify for a refund. Items received after 30 days will not be accepted for return or exchange.

For solid gold, you can also return or exchange within 30 days of delivery. If you’re looking for a new length, size, or style, we’ll help you find exactly what you’re looking for. Contact our dedicated team to assist you at contact@jaxxon.com.

Please Note: There are NO returns or exchanges on engraved products due to the fact that each piece is made to order. Once any of our engraved products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to JAXXON. *Note: Customers outside of the United States & located on military bases are responsible for their own return costs but will be reimbursed in JAXXON store credit. (Returns may be subject to a $10 handling fee.) We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, reseller activity, or fraud).

Cuban Link Chain - 8mm

Cuban Link Chain - 3mm

Cuban Link Chain - 5mm

Cuban Chain Stack

Cuban Link Chain - 5mm

Cuban Set - 5mm

Cuban Chain Stack

Crucifix Pendant

Rope Chain - 2.5mm

Rope Chain - 4mm

Cuban Set - 5mm

Cuban Link Bracelet - 5mm

Crucifix Pendant

Iced Out Cuban Link Chain - 10mm

Cuban Link Chain - 10mm

Mosaic Cross Pendant

Iced Out Cuban Link Chain - 10mm

Cuban Set - 8mm

Cuban Link Bracelet - 8mm

Figaro Chain - 5mm

Square Stud Earrings - Silver

Iced Out Cuban Link Chain - 5mm

Iced Out Cuban Set - 10mm

Classic Stud Earrings - Silver

Cuban Link Bracelet - 3mm

Cuban + Rope Chain Stack

Iced Out Cuban Link Bracelet - 10mm

Rope Bracelet - 2.5mm

Tennis Chain - 4mm

Thin Hoop Earrings - Silver

Cuban Set - 8mm

St. Michael Pendant

Wilshire Ring - Silver

Micro Studded Cross Pendant

Signet Ring - Silver

Cuban Set - 10mm

Beverly Pendant

Skyline Pendant

Iced Out Cuban Set - 10mm

Cuban Link Bracelet - 10mm

Compass Pendant

Round Box Chain - 4mm

Cuban Set - 3mm

Iced Out Cuban Set - 5mm

Figaro Chain - 3mm

Franco Chain - 3mm

Cuban Link Ring - Silver

Iced Out Cuban Link Bracelet - 5mm

Tennis Chain Bracelet - 4mm

Tennis Set - Silver

Figaro Chain Bracelet - 5mm

Studded St. Michael Pendant

Iced Out Cuban Link Ring - Silver

Cuban Chain Stack

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