Refunds + Returns
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Customer satisfaction is our number one priority. If, for any reason, you are dissatisfied, we will gladly issue a refund, exchange, or JAXXON store credit for items returned within 30 days of delivery. All returns and exchanges must go through our Returns Portal to be accepted. All returns must be accompanied by their original packaging and unaltered, unworn, and in resalable condition to qualify for a refund. Items received after 30 days will not be accepted for return or exchange.

For solid gold, you can also return or exchange within 30 days of delivery. If you’re looking for a new length, size, or style, we’ll help you find exactly what you’re looking for. Contact our dedicated team to assist you at contact@jaxxon.com.

Please Note: There are NO returns or exchanges on engraved products due to the fact that each piece is made to order. Once any of our engraved products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to JAXXON. *Note: Customers outside of the United States & located on military bases are responsible for their own return costs but will be reimbursed in JAXXON store credit. (Returns may be subject to a $10 handling fee.) We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, reseller activity, or fraud).

Franco Chain - 2.5mm

NY Pendant

Sunset Blvd Beaded Bracelet

Square Stud Earrings - Gold

Woven Round Box Bracelet - Gold/Black

Signet Ring - Gold

St. Michael Pendant

Jewelry Cleaning Kit

Franco Chain - 2.5mm

#4 Pendant

Hidden Hills Beaded Bracelet - Black

Classic Stud Earrings - Gold

Woven Round Box Bracelet - Silver/Black

Wilshire Ring - Gold

St. Michael Pendant

Black Travel Jewelry Case

Cable Chain - 2mm

#10 Pendant

Onyx Beaded Bracelet - Gold

Square Stud Earrings - Silver

Woven Round Box Bracelet - Silver/Red

Iced Out Cuban Link Ring - Gold

Studded St. Michael Pendant

Emerald Travel Jewelry Case

Rope Chain - 1.5mm

LA Pendant

Onyx Beaded Bracelet - Black

Classic Stud Earrings - Silver

Cuban Link Ring - Gold

Micro Studded Cross Pendant

Ruby Travel Jewelry Case

Rope Chain - 1.5mm

Onyx Beaded Bracelet - Silver

Thin Hoop Earrings - Gold

Cuban Link Ring - Silver

St. Christopher Pendant

Watch Travel Case

Cable Chain - 2mm

Thin Hoop Earrings - Silver

Square Signet Ring - Gold

Studded St. Michael Pendant

Thin Hoop Earrings - Black

Classic Hoop Earrings - Gold

Studded Huggie Earrings - Gold

Iced Out Hoop Earrings - Silver

Woven Bracelet - Red