Refunds + Returns
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Customer satisfaction is our number one priority. If, for any reason, you are dissatisfied, we will gladly issue a refund, exchange, or JAXXON store credit for items returned within 30 days of delivery. All returns and exchanges must go through our Returns Portal to be accepted. All returns must be accompanied by their original packaging and unaltered, unworn, and in resalable condition to qualify for a refund. Items received after 30 days will not be accepted for return or exchange.

For solid gold, you can also return or exchange within 30 days of delivery. If you’re looking for a new length, size, or style, we’ll help you find exactly what you’re looking for. Contact our dedicated team to assist you at contact@jaxxon.com.

Please Note: There are NO returns or exchanges on engraved products due to the fact that each piece is made to order. Once any of our engraved products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to JAXXON. *Note: Customers outside of the United States & located on military bases are responsible for their own return costs but will be reimbursed in JAXXON store credit. (Returns may be subject to a $10 handling fee.) We monitor return activity for abuse and reserve the right to deny returns if, in our sole discretion, there has been misuse of our return policy (such as excessive returns, return of empty packages, reseller activity, or fraud).

Rope Chain - 1.5mm

#4 Pendant

Onyx Beaded Bracelet - Gold

Thin Hoop Earrings - Gold

Woven Round Box Bracelet - Gold/Black

Signet Ring - Gold

Mosaic Cross Pendant

Black Travel Jewelry Case

Rope Chain - 1.5mm

LA Pendant

Sunset Blvd Beaded Bracelet

Classic Stud Earrings - Gold

Woven Round Box Bracelet - Silver/Black

Wilshire Ring - Gold

St. Michael Pendant

Mariner Chain - 3mm

NY Pendant

Hidden Hills Beaded Bracelet - Black

Thin Hoop Earrings - Silver

Woven Bracelet - Red

Beveled Onyx Signet Ring - Gold

Studded St. Michael Pendant

Ruby Travel Jewelry Case

Paperclip Chain - 3mm

#10 Pendant

Onyx Beaded Bracelet - Black

Square Stud Earrings - Silver

Woven Round Box Bracelet - Silver/Red

Cuban Link Ring - Gold

St. Christopher Pendant

Emerald Travel Jewelry Case

Cuban Link Pearl Necklace - 8mm

Tiger's Eye Beaded Bracelet

Square Stud Earrings - Gold

Iced Out Cuban Link Ring - Gold

Mosaic Cross Pendant

Classic Pearl Necklace - 4mm

Classic Hoop Earrings - Gold

Iced Out Cuban Link Ring - Silver

Vintage Cross Pendant

Classic Stud Earrings - Black

Classic Stud Earrings - Silver

Thin Hoop Earrings - Black

Dagger Cross Earring - Gold

Jewelry Cleaning Kit