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Frequently Asked Questions
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Company
Why is JAXXON better vs competitors?
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Is JAXXON jewelry produced ethically?
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Where can I find JAXXON jewelry reviews?
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How do I contact customer support?
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Does JAXXON have an affiliate or an ambassador program?
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What does JAXXON mean?
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Returns + Exchanges
What is JAXXON's return policy?
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Do you have a warranty?
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What if my ring size changes?
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What if I lose an earring?
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How do I initiate a return or exchange?
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How do I initiate a return or exchange outside of the U.S.?
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How long is my return/exchange going to take?
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How long does it take for my refund to process?
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How do I return a gift?
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Orders + Shipping
How do I track my order?
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How long does shipping usually take?
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Does JAXXON ship internationally?
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How do I qualify for free shipping?
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Can I expedite my shipping?
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What if I want to change or cancel my order?
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If I ordered multiple items, will they all arrive at one time?
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Does JAXXON ship to APO, FPO, or PO Boxes?
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What happens if my order is returned to sender?
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Which days does JAXXON deliver packages?
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Does JAXXON ship orders to the UK? If so, how will orders to the UK be shipped?
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Products + Fit
Does JAXXON sell solid gold jewelry?
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What makes JAXXON's chains so special?
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Are JAXXON chains made with real gold and real silver?
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Are the gram weights on jewelry exact, or do they vary?
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What is the difference between gold bonded vs gold plated?
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How do I care for my JAXXON chain?
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Where are JAXXON chains produced?
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How do I know which size/length chain is best for me?
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Can I get my chain wet?
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Can I work out in my chain?
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Can I personalize my jewelry?
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Will the gold-bonded chains irritate my neck?
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Does JAXXON sell chains for women?
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Does JAXXON only sell chains?
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Does JAXXON sell chains for kids?
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Payments
How do I send a gift card?
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Does JAXXON offer discounts or coupons?
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When can I expect my refund?
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How do I check out with Shop Pay?
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How does the Shop Pay payment plan work?
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What happens if I miss a payment?
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Can I return or exchange a product I purchased using Shop Pay?
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How does a "Buy 2, Get 1 Free" promotion work?
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Still need help?
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